At move-in, your home was painted and serviced by our staff and/or contractors. Contract services for cleaning the home and carpet were done or new carpet was installed. Our staff does maintenance services and several make ready quality inspections. You completed a Move-in/Move-out Inspection Report and any exceptions you found to the home’s physical condition were noted.
At move-out, doing a walk-through inspection with our staff is very important. The inspection verifies you are returning the apartment in the same “clean” condition as given to you. Also, any damage in the apartment during your occupancy is documented.
What is Considered Damage?
Damage is alterations, changes, or conditions that are EXCESSIVE or PROHIBITED by the Lease and Community Policies. ORDINARY WEAR AND TEAR is not damage. Any damage is noted on the Move-in/Move-out Inspection Report and charged to your account at move out. Lessee’s are responsible for the conduct of all occupants, including guests. The physical condition of your home must be the same as the condition at move-in except for ordinary wear and tear.
Below are examples of excessive wear and tear. Negligence or reckless conduct can cause excessive and extra-ordinary wear and tear resulting in charges for the below conditions. Your Lease and Community Policies contain many detailed examples of conditions and conduct that result in charges for excessive wear and tear at move out. Damage charges include replacement cost plus labor and overhead. Contract services are performed at the prevailing contractor rates. Consider the following list as examples only and not a complete list of damage charges at move-out. Actual amounts charged to your account may change without notice when our costs change.